All safety records are documented and reported to the Safety and Human Performance Manager who ensures each employee meets Qualus' rigorous safety training requirements. We conduct regular on-site safety observations and ensure proper adherence to procedures.
Each year, the Safety and Human Performance Manager evaluates safety objectives and creates an annual safety improvement plan based on those safety observations.
Additionally, we conduct ongoing power plant safety training and competency checks with all employees and address individual-specific safety concerns. Based on those individual evaluations, the Safety and Human Performance manager may require additional power plant safety training for anyone found to be in violation of Qualus' safety standards.
Qualus promotes a culture that encourages employees to do the right thing, share any lessons learned when unexpected results occur, and thrive in an environment with opportunities for improvement. To assess the health and effectiveness of our human performance culture, we’ve established four core areas of focus, which form the pillars of our business. These pillars include Leadership, Management, and Accountability (LMA), employee training, qualifications, systems, tools, and core processes. — this last part is confusing because systems and tools are vague unless it’s the title of something such as “Qualifications, Systems, and Tools”
Through operational ownership, management leadership, and accountability, our employees thrive in an environment that values human performance. In our efforts to achieve and sustain success, we model our operations according to the following guiding principles: vision, people, data, issues, process, and traction/progress.
All of our employees (new and existing) are required to complete our risk-based technical, safety, quality, and human performance training, which focuses on our expectations, procedures, and tactics for delivering performance excellence.
Systems and tools provide the facts for making sound, data-driven decisions, and drive continuous process improvement. A significant investment has been made in this area to ensure work is performed in a consistent manner to prevent human errors and mistakes.
With a focus on quality, we’ve developed core processes to guide and improve our standard of business. These include:
People are fallible – even the best can make mistakes
Errors are predictable, manageable, and preventable
Individual behavior is influenced by organizational processes and values
Encouragement and reinforcement given by leaders, peers, and subordinates can lead to higher performance
Mistakes can be avoided by understanding that errors will occur and applying the lessons learned from similar, past events
Information processing operates in one or more of the three performance modes:
These modes are based on the level of familiarity an individual has with a specific task and the level of attention (degree of information processing) a person applies to the activity