Software Solutions

GEM Software

Is your utility ready for the unexpected?

Discover how GEM Transforms crisis to control and confidence.

The cost of inaction far outweighs the investment in innovation—something we’ve witnessed firsthand. That’s why we developed GEM: Grid Emergency Management.

Electric utilities invest billions in grid modernization. Now is the time to unlock the full potential of those investments by leveraging them to strengthen emergency management.

GEM is the first-of-its-kind SaaS platform built specifically for utilities, enabling seamless collaboration and communication during all-hazard events.

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Why GEM?

Key Benefits of GEM

Designed by industry experts who understand the complexities and consequences of major events.
Common Operating Picture for utility assets, weather alerts, transmission notifications, and local information.
Centralized hub for emergency playbooks and real-time collaboration across departments.
Data-driven decision support for effective leadership under pressure.
Rapid deployment and scalability enabled by a secure, cloud-based architecture.

Seamless Integration with Operational Technology

GEM combines real-time data with seamless interoperability to streamline tasks and automate complex workflows.
GEM delivers actionable intelligence to guide decisions like proactive de-energization, staging setups, and resource acquisition.
Whether the priority is emergency management, cost control, or compliance, GEM ensures resilience and stability—even when facing unforeseen challenges.

Digital transformation that elevates utilities from crisis to confidence

GEM is a comprehensive solution empowering every utility decision-maker before, during, and after emergencies. Serving as both a real-time tool and historical record, it bridges operational silos—guiding future improvements in resiliency and reliability.

Emergency Management

Provides real-time, unified situational awareness for all internal and external stakeholders.

Operations

Enhances efficiency with actionable insights from OMS, DMS, GIS, and other critical systems.

Field Service

Optimizes resource deployments and task management for faster restoration.

Regulatory Affairs

Streamlines cost recovery and reporting for timely, accurate documentation.

Finance

Delivers financial insights to identify inefficiencies and manage costs.

Information Technology

Integrates seamlessly with existing infrastructure, ensuring security and minimal disruption.

Community Engagement

Engages customer experience and community liaison teams with critical information to improve communication.

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Always On. Always Ready.

From pre-planning to response, restoration, and cost recovery, GEM covers every angle—enabling utilities to efficiently and effectively manage the entire event lifecycle.

Enhanced Operational Efficiency

By automating processes and providing real-time insights, GEM streamlines work, optimizes resources, and reduces inefficiencies—saving time, cutting costs, and enabling focus on strategic actions.

Faster Response & Recovery

In crises, GEM’s Common Operating Picture ensures swift, coordinated responses, minimizing interruptions and accelerating restoration—enhancing resilience and customer trust.

Improved Compliance & Accountability

Navigating regulatory requirements is complex. GEM's data capture ensures accurate documentation—reducing errors and reputational risks.