Events or incidents with adverse outcomes increasingly pose significant risks and costs to utility operations. The spectrum of potential incidents is broad and can include hurricanes, wildfires, earthquakes, floods, extreme weather, chemical spills, and civil unrest.
Demographic trends exacerbate these impacts, with more people living in areas vulnerable to incident-induced damage nationwide. Escalating costs make recovery efforts progressively more expensive, as the costs to recover and repair damages are typically higher today than in the past. The frequency of incidents that utilities must manage is rising. For most utilities, the days of occasional Emergency Operations Center (EOC) activations for significant events are long gone. Today’s many hazards necessitate a continuous Emergency Management operation to manage the persistent risks and costs of emergency incidents effectively.
Most utility emergency management processes have remained static for decades, employing manual and inconsistent processes that impede effective and efficient incident management. The need and value of digital transformation of utility emergency management is clear—the industry is ripe for a digital transformation.
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